Patient Rights

Berks Urologic Surgery Center Patient Rights and Responsibilities

Berks Urologic Surgery Center is committed to providing comprehensive health care in a manner which acknowledges the uniqueness and dignity of each patient. We encourage patients and families to have clear knowledge of, and to participate in, matters and decisions relating to their medical care.

AS A PATIENT, YOU HAVE THE RIGHT TO:

Respect, Consideration, and Dignity

• The highest priority will be given to your personal safety, needs and requests.
• Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.
• You have the right to expect our quality care and services delivered professionally with standards that are continually maintained and reviewed.
• Have a surrogate (parent, legal guardian, person with medical power of attorney) exercise the Patient Rights when you are unable to do so, without coercion, discrimination or retaliation.
• Competent, caring healthcare providers who act as your advocates and treat your pain as effectively as possible. Be free from unnecessary use of physical or chemical restraint and seclusion as a means of coercion, convenience or retaliation.
• Except for emergencies, our doctors shall obtain the necessary informed consent prior to the start of a procedure.
• To be provided with an interpreter, when necessary.
• Impartial access to treatment regardless of race, age, color, sex, national origin, religion, handicap, or disability or source of payment.
• You have the right to expect good management techniques to be implemented within our surgery center. These techniques shall make effective use of your time and avoid your personal discomfort.
• You have the right to be informed of your rights at the time of admission.

Privacy

• Personal and informational privacy and security for self and property. Case discussion, consultation, examination, and treatment are considered confidential and shall be conducted discreetly.
• Confidentiality of records and disclosures and the right to access information contained in your clinical record. Except when required by law, you have the right to approve or refuse the release of records.

Information

• Information concerning your diagnosis, treatment and prognosis, to the degree known.
• To know the identity and professional status of individuals providing service. To be given the credentialing information of all healthcare providers in direct contact to the patient.
• To be provided with adequate education regarding self-care at home, written in language you can understand.
• Receive an itemized bill for all services within a reasonable period of time and be informed of the source of reimbursement and any limitations or constraints placed upon your care.
• Know about any business relationships among the facility, healthcare providers, and others that might influence your care or treatment.
• You have the right to expect emergency procedures to be implemented without unnecessary delay. If an emergency arises and you are transferred to another facility, the responsible party shall be notified and you will be informed of the reason(s) for your transfer.

Participation in Care

• Participate in decisions involving your healthcare except when such participation is contra-indicated for medical reasons; and be fully informed of and to consent or refuse to participate in any unusual experimental or research project without compromising your access to services.
• Make decisions about medical care, including the right to accept or refuse medical or surgical treatment without coercion, discrimination or retaliation. You have the right to refuse drugs or procedures and your doctor shall inform you of the medical consequences of your refusal of the drugs or procedures. You have the right to change to another qualified provider, if desired.
• File a grievance with the facility by contacting the Director of Nursing, via telephone or in writing, when you feel your rights have been violated.
  • Berks Urologic Surgery Center
  • Director of Nursing
  • 1320 Broadcasting Road, Suite 210
  • Wyomissing, PA 19610
  • 610-685-1044
• Report any comments concerning the quality of services provided to you during the time spent at the facility and receive fair follow-up on your comments.
• File a complaint of suspected violations of health department regulations and/or patient rights. Complaints may be filed at:

AS A PATIENT, YOU ARE RESPONSIBLE TO:

Provide Accurate Information

• Provide, to the best of your knowledge, accurate and complete information about your present health status, any medications including over-the-counter products and dietary supplements, and any allergies or sensitivities and past medical history and reporting any unexpected changes to the appropriate physician(s).

Ask Questions:

• Indicate whether you clearly understand a contemplated course of action, and what is expected of you, and ask questions when you need further information.
• Provide information about, and/or copies of any living will, power of attorney or other directive that you desire us to know about.

Follow Directions:

• Follow the agreed-upon treatment plan prescribed by your provider and participate in your care.
• Provide an adult to transport you home after surgery and an adult to be responsible for you at home after your procedure for the first 24 hours when you undergo general anesthesia or intravenous sedation.
• Your actions if you refuse treatment, leave the facility against the advice of the physician, and/or do not follow the physician’s instructions relating to your care.

Accept Financial Responsibility:

• Ensure that financial obligations of your healthcare are fulfilled as expediently as possible.

Being Considerate of Others:

• Be respectful of other patients, as well as all the health care providers and staff.

Advance Directive Policy

Because the scope of care in this facility is limited to elective outpatient surgical procedures, if a patient should suffer a cardiac or respiratory arrest or other life threatening situation, Berks Urologic Surgery Center will always attempt to resuscitate the patient and transfer that patient to a hospital for a higher level of care. The patient’s right and need to be an active participant in the decision making process regarding their care is recognized and respected.

Berks Urologic Surgery Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCION: si habla español, tiene a su disposición servicios gratuitos de asistencia linguistica. Llame al 1-800-752-6096.

注意：如果您讲西班牙语，您可以免费获得语言协助服务。请致电1-800-752-6096.

Berks Urologic Surgery Center

provides outpatient urologic surgery and is owned by:
Constantine F. Harris, M.D., FACS
Shawn E. White, M.D., FACS
James R. Monath, M.D., FACS
Recommended services can also be obtained at other facilities at your request.